Contact Us
We typically respond within 1 business day.
Send us a message
Frequently Asked Questions
How do I access my purchase after buying? ▼
Immediately after purchase, you receive an email with a download link and access to your digital materials. Check spam if you don't see it within 5 minutes.
Do you offer refunds? ▼
The $19 Everything plan includes a pass guarantee: score 75%+ on the timed simulator, sit the NHA CPT or ASCP PBT within 90 days, full refund if you do not pass. Legacy Starter purchases are final sale. See /refund for full criteria. For duplicate charges or verified access failures, contact support@phlebotomyskills.com.
Is this study guide approved by ASCP? ▼
We are an independent study platform and are not affiliated with ASCP. Our content is aligned to the published ASCP PBT content outline but is not officially endorsed by ASCP.
Can I use this for CEU credits? ▼
Our current products (study guide, practice simulator, career tools) are exam prep tools, not accredited CE courses. We are building a CE program - join the waitlist at /continuing-education to be notified when it launches.
Do you have a group or team discount? ▼
Yes! We offer bulk pricing for groups of 5 or more. Contact us with the subject "Partnership" for a custom quote.
Other Ways to Reach Us
Response time: 1 business day · Mon–Fri 9am–5pm CT