Privacy Policy

1. Information We Collect

When you use PhlebotomySkills.com, we may collect the following types of information:

• ›Account information: Name, email address, and password when you register.
• ›Purchase information: Order details, billing address, and transaction records (payment card data is processed by Stripe and never stored on our servers).
• ›Usage data: Pages visited, time spent, quiz results, and feature interactions to improve our platform.
• ›Email address: If you subscribe to our newsletter, we collect your email to send educational content. You may unsubscribe at any time.
• ›Technical data: IP address, browser type, and device information for security and analytics.

2. How We Use Your Information

We use collected information to:

• ›Deliver purchased products and send order confirmations
• ›Provide customer support and respond to inquiries
• ›Send educational emails and study tips (newsletter subscribers only)
• ›Improve our platform, content, and user experience
• ›Prevent fraud and protect account security
• ›Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies & Tracking

We use cookies and similar technologies to maintain login sessions, remember preferences, and analyze site traffic via privacy-respecting analytics. You may disable cookies in your browser settings, though some site features may not function correctly.

4. Third-Party Services

We use trusted third-party services to operate our platform. Each has its own privacy policy:

• ›Stripe — Payment processing (stripe.com/privacy)
• ›Mailchimp — Email newsletter delivery
• ›Resend — Transactional email delivery
• ›Vercel — Website hosting and analytics
• ›Supabase — User authentication and database

5. Data Retention

We retain your personal data as follows:

• ›Account data: Retained while your account is active. Deleted within 30 days of account deletion request.
• ›Purchase records: Retained for 7 years to comply with tax and legal obligations.
• ›Email list: Retained until you unsubscribe or request deletion.
• ›Usage/analytics data: Aggregated and anonymized after 24 months.

To request deletion of your account and associated data, email support@phlebotomyskills.com.

6. Your Rights

Depending on your location, you may have rights to:

• ›Access the personal data we hold about you
• ›Correct inaccurate data
• ›Request deletion of your data ("right to be forgotten")
• ›Opt out of marketing communications
• ›Data portability (receive your data in machine-readable format)

To exercise these rights, email privacy@phlebotomyskills.com.

6a. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• ›Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• ›Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• ›Right to Opt Out of Sale: We do not sell your personal information. If that changes, we will update this policy and provide an opt-out mechanism.
• ›Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email privacy@phlebotomyskills.com with the subject "CCPA Request." We will respond within 45 days.

6b. EEA / UK Residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following lawful bases:

• ›Contract performance: Processing necessary to fulfill your purchase and deliver your digital products.
• ›Legitimate interests: Platform analytics and fraud prevention.
• ›Consent: Email marketing communications, which you may withdraw at any time.

You have the right to lodge a complaint with your local supervisory authority. To exercise any GDPR rights, email privacy@phlebotomyskills.com.

7. Children's Privacy

PhlebotomySkills.com is intended for adults 18 years and older. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email. Continued use of the site after changes constitutes acceptance of the updated policy.

9. Contact

Questions about this policy? Contact us at privacy@phlebotomyskills.com or visit our contact page.