// Pass guarantee
If our prep does not work, we refund you.
The $19 Everything plan includes a pass guarantee. Honest, simple, hard to abuse.
How the pass guarantee works
1. Complete at least one full 100-question timed simulator run inside the platform, scoring 75 percent or higher.
2. Sit the actual NHA CPT or ASCP PBT exam within 90 days of your purchase date.
3. Fail that exam.
4. Email support@phlebotomyskills.com with your simulator score history and a copy of your official score report.
Refunds process within 5 business days. Full purchase amount, returned to your original payment method.
Why this structure
A generic no-questions refund on digital exam prep invites buyers to consume the materials, screenshot the PDFs, and refund. That hurts everyone. The pass guarantee aligns the refund with what actually matters: whether the prep helped you pass.
If you engage with the materials and the prep still does not work for you, the refund covers you. If you do not engage, there is nothing to claim. Fair on both sides.
Legacy Starter (Study Guide) purchases are final sale
The 215-page PDF study guide is delivered instantly and the pass guarantee does not apply to it. Try the free quiz and read the full pricing details before buying Starter.