Refund Policy and Pass Guarantee

Previous purchases

Purchases made under retired plans keep the terms shown at the time of purchase. Email support if you need help with an earlier order.

The $19 Everything Plan: Pass Guarantee

The Everything plan includes a pass guarantee. If the prep does not work for you, we refund in full. The eligibility criteria, in plain language so there is no ambiguity:

Refunds process within 5 business days of receiving your documentation. We refund the full purchase amount to the original payment method.

Why this structure: a generic no-questions refund on a digital exam prep product invites buyers to consume the materials, screenshot the PDFs, and refund. We do not want that game. The pass guarantee aligns the refund with what actually matters - whether the prep helped you pass. If you engage with the materials and the prep does not work, the refund covers you. If you do not engage, there is nothing to claim.

Before You Purchase

• -Try the free quiz at /free-quiz first.
• -Review the full feature list on the Pricing page.
• -Email support@phlebotomyskills.com with any pre-purchase questions.

Exceptions

The only exceptions to the policies above are duplicate charges (the same transaction processed more than once) and verified technical failures that prevent platform access entirely and cannot be resolved by support. Contact support@phlebotomyskills.com if you believe either applies.

Chargebacks

Initiating a chargeback without contacting support first will result in immediate account suspension and the dispute being defended with full purchase records and access logs submitted to the payment processor. If you have a refund question, email us first and we will work through it.